originally found here: http://thedailywtf.com/Articles/Microsoft-Vissa,-Hey-Thats-Ours,–More-Support-Stories.aspx

A few years ago, a common free email provider who we’ll call “Yooha” had an outage on one of their load balanced email servers. Since it was only a problem on accounts tied to that server (and because I was in the middle of a fairly time sensitive transaction), I thought I’d send them a note about it in case they hadn’t heard about the problem yet. Here is the text of my email:

----- Original Message ----
From: Jonathan Cortis
To: customersupport@y----.com;
Sent: Saturday, July 22, 2006 7:01:20 PM
Subject: f606.mail.y----.com

Server f606.mail.y----.com is down and not responding to
pings or requests. My wife's email account is always
directed to that server, so she cannot check her mail.
For reference, her username is redacted.

You might want to take that server out of the rotation.

Thank you,
Jonathan

I was quite surprised by their grateful response:

Wow, Jonathan.

Thanks for assessing a very complicated situation, and
immediately coming up with a complete solution.

In fact, we have so little idea of what's going on
over here, perhaps you can come on over and single-
handedly solve it for us.  

We'll get right on your commands, just as soon as we
finish our donuts.

Oh, and after our week off, too.  And, then there's the
matter of finding out which extension cord that is
plugged into...

customersupport@y----.com
818-555-1234